FAQs

If you need help with technical support, please read the following frequently asked questions. If you do not find the answer you need feel free to contact us at the email address provided below, we'll be happy to help.

General

  • No eating or drinking;
  • No game playing;
  • No network broadcast messages;
  • Do not disturb + show respect to other users;
  • Do not interfere with computer equipment;
  • Respect other users when commenting or posting messages online;
  • Do not access inappropriate material on the internet;
  • All usage of IADT ICT resources are subject to IADT ICT A/AUP;
  • Remember what goes online stays online - even if you think you have deleted it!

All registered students and staff are automatically set-up on the main IADT ICT systems (network, email, network storage + blackboard).

STUDENTS

  • Use their Student ID number as their username to log-in.
  • The student ID is printed on their student ID card and this is their username. 
  • The username will be of the form N00065432.
  • On first log-in to IADT network your password will be the same as your username.

Note: The password is case sensitive so use a capital ‘N’ in the password.

 

STAFF

  • Usernames are based around their name. Eg staff member Joesph Bloggs would have the format bloggsj as their username.
  • The staff members password is available through the faculty office or their HoD on their first day of work in IADT.

Note: Passwords are case sensitive, so staff receiving their first password should be aware of this

 

NOTE: You should always change your password on first log-in. Check out the FAQs below on how to chose a secure password. Also you will need to change your password every 90days.

If you make any errors while typing in your username or password this will prevent you from logging in. 

Also, make sure you are typing in the right password.

If you enter your password incorrectly three times your account will be locked for 15 minutes.

Your password may have expired if you havent logged in 3 months. See the FAQs below on how to change your passowrd if this is the case.

Have you registered as a student? If you haven't registered you may not be able to log in or be set-up in modules on Blackboard. Visit the Registration pages to register.

NOTE: Your username will be of the form N00065432 (where the number is your student number). On first log-in to IADT network your password will be the same as your username and you should change your password on first log-in.

Please contact the Information Services Support Desk if you continue experiencing problems. You can request assistance by emailing support@iadt.ie. 

On a Windows based machines press the ‘Ctrl, Alt + Del’ together and click on the ‘logout’ option.
On an Apple Mac click on the Apple icon on the top left-hand side and click ‘logout’.

On a Windows based machines press the keys ‘Ctrl, Alt + Del’ together and click on the shutdown icon on the very bottom right-hand side of your screen.

On an Apple Mac click on the Apple icon on the top left-hand side and click ‘shutdown’.

Because students cannot save information onto IADT student computers, he/she must store files elsewhere. Information can be stored on network storage commonly referred to as the "N drive" but there is a limit to how much students can store (see Network Storage FAQs below). Information can also be stored on various types of removable media throughout the Institute namely:

  • USB sticks (also called memory sticks, flash drives),
  • Portable hard disks,
  • DVD/CDs (being phased out)

There is also various free online storage solutions available such as Google Drive, Microsoft's OneDrive, DropBox and Box to name a few.

However, the majority of users choose to copy files to USB sticks as these are very portable BUT also very delicate and easily damaged if you are not careful with them.  They can also be easily lost as they are quite small. A USB stick has many names -it is also called a pen drive, a memory stick, a memory pen or flash drive  They are quite small -usually they are about 5cms in length by 1 to 1.5cms in width.  They fit into the USB slot on the back and/or front of the computer. 

Please note though that USB sticks should only be used to TRANSPORT information from one computer to another.  They really should not be used as the main source of backup storage especially for important data such as your thesis, photos, etc. 

Also make sure that you have more than one copy of important work (thesis, projects, etc).  Because USB sticks are so small, they can be lost easily.  Never keep one copy only of a project/thesis – ALWAYS, ALWAYS, ALWAYS have at least three copies at a time and keep one of those on your own computer.

Contact your Lecturer or Head of Department for help and access to tutorials on the software programmes you need to learn as part of your course.

IADT also has an Institute subscription to Lynda.com which provides tutorials on a number of software packages, along with a myriad of other topics. Another avenue would be to check out YouTube or Vimeo for online tutorials.

Information Services can only provide help with technical support issues.

As long as you are an IADT staff or Student you can set-up Eduroam and almost any mobile device that has a working WiFi card installed in it.

Visit https://cat.eduroam.org/ to begin setting up your device on the eduroam wireless network.

  • Click the "eduroam user: download your eduroam installer" button;
  • Pick Dun Laoghaire Institute of Art Design and Technology;
  • Choose you Operating System/Device (usually automatic); 
  • Allow the programme to run;
  • Your username is your normal IADT login eg N00654321 or bloggsj followed by @iadt.ie so your login should look like this: N00654321@iadt.ie or bloggsj@iadt.ie and your password is the same as your network or IADT email password. 

Note: Remember when you change your IADT network password you will have to re-enter it into your mobile device to retain access to the eduroam WiFi network

The printers/photocopiers across campus are known as multifunction printers (MFP) or multifunctional devices (MFD). They allow you to print, photocopy or scan a document to email.

The printers are very easy to use but you must have your IADT ID card and credit on your account to use them. Student's PIN is set to 1234 which they can change to a PIN of their choice. Staff are emailed a PUK code with-in 24hrs of them joining the Institute.

Visit the Printing section to learn more about using IADT printers.

There are also detailed instruction leaflets in the Library on how to use the printing facilities. If you still have difficulty printing, please contact a member of the library staff or email support@iadt.ie.

Any Staff and Student can print from their laptop, mobile device or home, as long as the device is connected to the internet.

All a IADT staff or student member needs to do is email the required document for printing to mobileprint@iadt.ie as an attachment.

Note: The email must originate from your IADT email.

Full details on how to use this service is available here

Blackboard is linked to the student record system (Banner), so any modules you are enrolled against in Banner should be available to you in Blackboard.

If there are modules you believe you should have access to, but are not displayed in Blackboard this is more than likely because you are not registered against that module. To rectify this, you should contact the Admissions Office and/or your lecturer associated with the missing module in Blackboard and let them know. Once you are correctly registered in Banner the modules should show up in Blackboard with-in 48hrs.

Note: You must complete your web-registration to be fully enrolled in IADT and until such time this is completed you will not be able to log into Blackboard - an email would have been sent out by the Admissions Office on how to complete web registration (if you haven't received this email please contact the Admisions Office) – once you have completed this stage of your enrolment your information will come across to Blackboard, with-in 48hrs normally and you should then have access to all your modules.

Students + Staff need their card for a number of purposes:

  • Printing + Photocopying
  • Access control - getting in and out of access controlled rooms
  • Library - obtaining a Library loan
  • It is also a useful identifier for IT Technicians when providing support

You should carry your IADT ID card at all times when on IADT campus

If you need access to a certain room which has access control on it you should contact your Faculty Administrative team in the first instance. They can check as to whether you should have access and grant the appropriate access to that room.

  • Double click the ‘File Explorer’ icon;
  • Double click the drive which has the files you want to delete;
  • Highlight the file you wish to delete;
  • Press the delete key or right click on the file and click delete.

Alternatively you can drag to the file to the trash can or recycle bin.

NOTE: IADT does not back-up student N drives and will not be able to recover any lost files due to accidental deletion or in the case of a catastophic failure in a IADT datacentre. Staff N drives are backed up.

On a Windows based machines right click on your desktop and go to ‘Properties’. On the settings tab move the screen resolution slider left/right to increase/decrease the resolution.
On an Apple Mac go to settings (accessed through the apple icon on top left-hand corner) and screen settings.

On a PC, from the start menu start choose settings

  • Choose control panel;
  • Click on the keyboard icon;
  • Set language to English (British).

On an Apple Mac go to settings (accessed through the apple icon on top left-hand corner) and screen settings

Information Services does not repair student or staff personal laptops or devices. We recommend that you take it to an approved professional who will be able to assist you with your issue.


Email FAQs

Yes.

Click here to access your emails now.

When you are prompted for a login and password use:

  • Login: user ID
  • Password: your Institute password

The rules of good email etiquette is generally common sense to most:

  • think before you send;
  • don’t needlessly copy everyone in;
  • be brief;
  • say nothing if you have nothing to say;
  • don’t send an email if a phonecall would work better;
  • use other more appropriate tools for tasks like project management or editing shared documents.

You can also connect to your email to your phone or tablet using the mobile devices built-in email client. See a seperate FAQ below.

Please note that all activities on IADT’s mail systems is subject to IADT’s ICT A/AUP

IADT uses Microsoft Exchange servers for its email system. A mobile user should pick the Exchange Client Active Sync on their mobile device when setting up their IADT email on their phone or tablet.

Connection Settings

For any mobile phone or tablet the following connection settings will be of help.  You could be asked for some of the following information:

 

Email Address

Firstname.secondname@iadt.ie (staff e.g. joe.bloggs@iadt.ie)

studentidnumber@student.iadt.ie (student e.g. N012345678@student.iadt.ie)

User Name/ID

Same as network log-in (eg N012345678 or bloggsj)

Exchange Server

owa.iadt.ie

Domain

institute or institute.local (for apple mac devices)

Security Type

SSL 

 

Tablet + Phone Security: Your phone or tablet must have a passcode or gesture lock set-up on the device before it will be able to use this service.

Best Practice: We recommend you are connected to a WiFi network when you set-up your mobile device for email. 

Remember: When you change your IADT password on the network you will need to change your password on your phone too! Otherwise your IADT email will no longer download to your phone or tablet device.


Username + Password FAQs

There are multiple ways you can change your password on campus.

From a PC

  • Log on to any IADT windows based PC;
  • Once logged on normally - Press the buttons "Crtl" "Alt" and "Delete" together on your keyboard and click the "Change a password" option.

From a Apple Mac

  • Log onto any IADT Apple Mac;
  • Visit IADT.ie + click on the "Email Login" on the quicklink menu and log into your email account;
  • Click on the options (looks like a cog wheel) in Outlook Web and select Change password. Your password will now not expire for another 90 days;
  • Alternatively go direct to http://owa.iadt.ie/owa.

Password Reset Terminals (Students Only)

The Password Reset Terminals will text your new password to your mobile phone. All you need to do is swipe your IADT Student ID card, enter your DOB + mobile number. Locations of these are:

  • Atrium Building - Outside canteen beside vending machines;
  • Library - Ground floor of library near Silent Cinema;
  • Carriglea Building - end corridor.

1. You can change your password through your IADT webmail through a browser (Chrome, Safari, Edge).

  • If your password is due to expire in the next 14 days a prompt will appear at the top of your screen once logged into your IADT email online. Click yes to change your password.
  • If you just wish to change your password due to security concerns or other reasons, log into IADT's webmail http://owa.iadt.ie/owa click Options (looks like a cog wheel) in Outlook Web and select Change password. Your password will now not expire for another 90 days

2. You can also change your password through the Remote File Access service. This can also be used if your password has expired. Log into this system using your standard IADT credentials and if your password has expired it will ask you to create a new one or you can chose on the menu to change your password.

If you are on campus you can use one of the Password Reset Terminals and your new password will be texted to your mobile phone. Locations of these are:

  • Atrium Building - Outside canteen beside vending machines
  • Library - Ground floor of library near Silent Cinema
  • Carriglea Building - end corridor

All IADT user accounts password expires after 90 days.

IADT Password requires a minimum of 8 characters.

You cannot use your last 15 passwords.

If you use the fail to input the correct password your account more than 5 times then your will be locked for 30 minutes before you can attempt to log in again.

Its recommended that you use a varied set of characters, including lowercase and uppercase letters, numerals, and symbols (like dots, colons, quote marks, dollar signs).

Computer hackers use a freely available password cracking program to attempt to break into computer systems, and new versions of this program are constantly being developed. Regularly resetting passwords makes this type of attack less attractive AND prevents compromised passwords being used for too long.

Choosing a password that can't easily be cracked is getting harder! That's why you should not use anything based on a dictionary word - in any language. A simple but effective approach is to use a mnemonic phrase. Think of a memorable sentence, of seven or eight words, then form a password by taking one or more characters from each word, including a mixture of capitals and punctuation.

A strong password is always a difficult one to pick as one has to also remember it.  Below are some pointers in choosing your password.

Password must:

  • Be at least 8 characters in length. The longer your password is, the harder it is to crack. 
  • Contain different characters (no repeats).
  • Look like a sequence of random letters and numbers.
  • Be easy to remember but hard to guess.
  • Use a varied set of characters, including lowercase and uppercase letters, numerals, and symbols (like spaces, dots, colons, quote marks, dollar signs).
  • Be changed immediately if compromised.

Password must not:

  • Include your name, e-mail address or the word "password".
  • Use any actual word or name in any language.
  • Use numbers in place of similar letters like S411y ("Sally").
  • Use consecutive letters or numbers like "abcdefg","234567".
  • Use adjacent keys on the keyboard like "qwerty".
  • Include repeating sequences like "xyzxyz".

Some examples of bad passwords are:

  • mypasswo - Obviously plain-text based ("my password")
  • nicole3 - Name-based
  • lkjlkj - Repeating sequence
  • S411y - Based on the word Sally with common letter/number substitution

If someone else gains access to your userid, they may delete your files, use it to hack other systems, download pornography, or forge e-mail purporting to come from you. 

It's also important to think of the other people who use the system. Even if you don't keep sensitive information in your account, others do. Allowing unauthorised access via your account may compromise the security of their information. And some kinds of attack are only possible if you already have basic access to the system - so guard your password carefully, and if you think someone else knows it, change your password immediately and inform Information Services Service Desk.


Network Storage FAQs

Click the ‘File Explorer’ icon on the bottom of your screen. A number of different drives will appear, the label for the N: drive contains your username. This will appear near the bottom left-hand side of the pop-up

Yes!

All IADT students and staff have to access their files remotely.

This remote access is available through https://remote.iadt.ie the online services tab. Where you can download files.

Please note you need to have the following to access the files remotely:

  • Be a member of IADT’s Student or Staff cohort
  • Internet connectable device (eg laptop, PC, tablet or smart phone)
  • Wireless network card or fixed network card (normally built-in)
  • Have an up to date version of virus protection installed on your device
  • Have all crtical operating system updates installed on tyour device
  • Have files on your N:\ drive or Sideshowbob
  • Your staff or student card

Please note that all activities on IADT’s Networks are subject to IADT’s ICT A/AUP and the IADT Wireless Network AUP (if applicable).

NOTE: Due to security concerns you currently can not upload files through this system.

Always delete unnecessary files. Archive old files you want to keep onto external hard-drive or usb flash drive.

NOTE: IADT does not back-up student N drives and will not be able to recover any lost files due to accidental deletion or in the case of a catastophic failure in a IADT datacentre. Staff N drives are backed up.


Staff Specific FAQs

There are two main types of shared printers across campus - HP + Xerox. Below is a guide on how a staff member can connect or re-connect to either.

  • Press the Windows key on your keyboard or click on the windows or start button at the bottom left-hand side of your screen;
  • The click "RUN" application or type "run" in the search box and click the Destop App;
  • In the run window type \\printingsrv ;
  • A window will pop up on your desktop showing a number of printers;
  • Double click on the HP95000_IADT printer, this will install the HP printers on your PC; 
  • Double click on the X7665_IADT, this is the will install the Xerox printers;
  • After double clicking the printer another window should pop-up on your desktop, this means that the printer was installed sucessfully;
  • To print to a specific printer make sure it is selected in the Printer box that appears just before you spool a print.

To learn more about IADT Print Service visit the dedicated Printing Section on the website

Yes, as long as you share an office with 5 or more people (each with their own desk + PC) and have the appropriate budget to fund the MFP.

The Institute policy since 2008 is that printers are not provided in staff offices with less than 6 people.

Where a printer is insitu historically and installed prior to this policy coming into place - once the item breaks or is uneconomical to repair it is not replaced. Users of this printer then prints to one of the many MFD’s available across the campus.

If you are a new staff member and have not been provided with access to a computer please contact your Head of Department

If you believe the staff computer you have currently is not fit for purpose, please log a request at support@iadt.ie. We will access your machine, try to fix it any current issues and if a replacement is required you will receive a new or recycled PC. New PCs are provided to staff with agreement of Faculty Heads and subject to available budgets. IInformation Services regularly audit all computer hardware across campus and make recommendations on the number of upgrades needed in each staff area across campus. 

All specifications for ICT equipment are managed by Information Services. If you require like a copy of current specifications for PCs, Laptops etc. please email a work request asking for this to support@iadt.ie

Generally a non-standard PC, laptop or mac is purchased through a staff research finance account or in certain circumstances the faculty budget, with Information Services actually ordering the item. 

Information Service involvement in hardware purchasing is essential to ensure procurement rules are followed and in relation to specification approval particularly for:

  • Warranty and maintenance coverage - preferably 5yrs
  • Obtaining replacement parts
  • Recommending/Supporting accompanying software
  • Licensing issues for supporting software
  • Specify whether new hardware is compatible with or feasible to use on current systems 

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Contact us by email: support@iadt.ie