ICT Support Services

Contacting the ICT Service Desk

Students will only be able to able to contact the ICT Service Desk by email only.  Emailing requests to support@iadt.ie (see below for details).

Emailing the ICT Service Desk

  • An email can be sent to the ICT Service Desk by emailing to the following address: support@iadt.ie
  • The email must have a valid subject in order for it to be accepted by the ICT Service Desk mail server.
  • When a user successfully submits an email to the Service Desk they will get a reply email to say that their request is being dealt with.
  • If they open a new call the server will return an email with the call number.

N.B. When contacting the helpdesk please provide the following information:

  • Your Name - Student ID Number
  • Location of the problem (e.g. Computer/Room Number)
  • Accurate and detailed (as possible) description of the problem
  • Where you may be contacted (if applicable) such as mobile number/email address
  • If you have a problem emailing ask another student or school secretary to email for you
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